Refund policy

Refund & Return Policy

Because our products are made-to-order and printed on demand specifically for you through our production partner, Gelato, we operate under strict return guidelines. Please read the policy below before placing your order.

Custom & Made-to-Order Products (No Right of Withdrawal)
All products in our store—including custom iris art, and standard prints/cases—are manufactured individually upon customer request. In accordance with EU/EEA, **these items are exempt from the standard 14-day right of withdrawal and cannot be returned or refunded if you simply change your mind.** 

Please ensure all order details, sizes, and uploaded files are correct before completing your purchase.

Damaged, Defective, or Wrong Items
If your order arrives damaged in transit, has a manufacturing defect, or if you received the wrong item, we will fix it completely free of charge. **Our primary solution for damaged or defective items is to immediately print and ship a brand-new replacement to you at no extra cost.**

To help us resolve this quickly, please follow these steps within **30 days** of receiving your package:
1. Inspect your order immediately upon arrival.
2. Send an email to **specullar.studios@gmail.com** with your order number.
3. Include **clear photographs** showing the defect/damage of the product, as well as photos of the packaging it arrived in.

Once we verify the issue with our production partner, we will arrange for your replacement to be rushed into production. A monetary refund will only be issued if a replacement is impossible to fulfill.

**Please note:** Do not send damaged items back to us or to the production facility unless explicitly instructed to do so. Items sent back without prior approval will not be processed.

Cancellations
Because the production workflow is automated, orders are sent directly to printing shortly after purchase. If you need to cancel your order, please contact us immediately at **specullar.studios@gmail.com**. Once an order has entered production (usually within a few hours), it can no longer be canceled or changed.

Refunds (If Applicable)
If a refund is approved (e.g., due to a confirmed shipping loss where a replacement cannot be sent), you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at **specullar.studios@gmail.com**.