Återbetalningspolicy
Refund & Return Policy
Our Guarantee (Custom Iris Art)
Every Custom Iris Art piece comes with two guarantees. See the full details on our Guarantee page.
- Love-it-or-refund guarantee: within 24 hours of your order we send you a digital proof of your artwork. Nothing is printed until you approve it. If you don't love your proof, you get a full refund.
- Your-photo-will-work guarantee: if your photo can't produce a great result, we'll tell you within 24 hours and help you retake it, or refund you in full.
To request a refund before approving your proof, reply to your proof email or contact us at studio@specullar.com with your order number.
After You Approve Your Proof
Because each piece is made to order specifically for you, it is exempt from the standard 14-day right of withdrawal once you have approved your proof and printing has begun. It cannot be returned or refunded if you simply change your mind after approval. Please review your proof carefully before approving it.
Damaged, Defective, or Wrong Items
If your order arrives damaged in transit, has a manufacturing defect, or if you received the wrong item, we will fix it completely free of charge. Our primary solution is to print and ship a brand-new replacement to you at no extra cost.
To help us resolve this quickly, please follow these steps within 30 days of receiving your package:
- Inspect your order immediately upon arrival.
- Send an email to studio@specullar.com with your order number.
- Include clear photographs showing the defect or damage, as well as photos of the packaging it arrived in.
Once we verify the issue with our production partner, we will arrange for your replacement to be rushed into production. A monetary refund will only be issued if a replacement is impossible to fulfill.
Please do not send damaged items back to us or to the production facility unless explicitly instructed to do so. Items sent back without prior approval will not be processed.
Cancellations
Custom Iris Art: you can cancel for a full refund at any time before you approve your proof, since nothing is printed until then. For any other made-to-order product, orders are sent to printing shortly after purchase; please contact us immediately at studio@specullar.com if you need to cancel. Once an order has entered production, it can no longer be canceled or changed.
Refunds
Approved refunds are issued automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at studio@specullar.com.